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Privacy Policy

In accordance with laws and regulations regarding the protection of personal information, Kobe New Transit does the following to responsibly protect customer’s personal information.

1. Observing Laws and Regulations

Kobe New Transit observes the Act on the Protection of Personal Information and other related laws, regulations, and guidelines.

2. Internal System for Protecting Personal Information

Kobe New Transit has constructed a personal information protection-compliant internal system, establishing company regulations and rules necessary for its various operations that cover the handling of and system for personal information, as well as structuring our company to protect personal information (by, for example, placing personal information managers in each division).

3. Gathering Personal Information

Kobe New Transit collects personal information about customers for specific purposes after clearly stating these purposes and receiving consent from customers.

4. The Use of Personal Information

Kobe New Transit will only use customer personal information for the purposes it has outlined. It will not use it for other purposes.

5. Ensuring Accuracy

Kobe New Transit will take appropriate measures to ensure that customer personal information is accurate and up-to-date.

6. Safety Management Measures

Kobe New Transit carefully manages customer personal information and takes preventative and safety measures to prevent unauthorized access, loss, damage, alteration, and leakage.

7. In-Company Education

Kobe New Transit holds education trainings for employees regarding personnel information and thoroughly informs everyone about their content.

8. Oversight of Outsourcing Contractors

Kobe New Transmit may entrust customer personal information to third parties within the scope of the valid use of this information. Kobe New Transmit requires outsourcing contractors to carefully manage personal information and observes them to make sure that this is done.

9. Limits to Third Party Provision

Excluding when legally required, Kobe New Transit will not provide or disclose customer personal information to third parties without customers’ consent.

10. Disclosure and Correction of Personal Information

Kobe New Transit will swiftly respond as is reasonable and necessary if a customer wishes to check or modify their held personal information.

11. Inquiries Regarding Personal Information

Customers may place inquires regarding personal information using the below phone number.

Kobe New Transit Co., Ltd. Personal Information Inquiry Line: 078-302-2500
Hours: 8:30 am to 5:15 pm (closed weekends, holidays, end and beginning of year, and Golden Week)